Frequently Asked Questions

Yes we are fully insured and because of that, we are able to offer you liability cover for a nominal cost (on a per £1000 cover required basis). A lot of smaller removal companies have goods in transit policies, these are very inferior methods of insurance and often incur high excesses. Our liability cover has NO excess and is a professional removers policy.

You can rest easy whilst you store your furniture with Bellwoods Removals. We have CCTV recording 24 hours a day. We also have both wired and wireless communications between our offices and warehouses. We DONT allow third party access, so there`s never a stranger walking past your furniture.

If we have included boxes in with your quotation, the boxes are yours to keep forever. We supply flat packed carboard boxes that you can write on if you wish. All that we ask is that you recycle them when you have finished with them, i.e. carboard recycling facility or pass them on to a friend that is moving etc. We can collect your boxes from you once you have finished with them, please contact us when you`re ready for them to be collected.

As a general guide the answer is maybe, if your drawers are full of heavy books or similar items then it would be advisable to empty them. But if the drawers arent over full and only have light clothes in, then they should be fine.

Yes, we a very experienced with delicate, large electrical items. If you don’t have the original packaging then we will wrap and protect the television in our vehicle.

Yes we are also very experienced in moving computers. We can also assist in dismantling the computer, noting down which ports each connector goes in to and then making sure it’s re assembled in the same manner. Please advise us in advance if you require this service.

We ask you to un-plumb and if possible drain the washer prior to our arrival. Most people don’t re install their transit bolts, but if you want to then it’s fine by us. We are unable to plumb in your washing machine. You really want everything to be completely dry before putting it in to storage.

We ask you to disconnect or unplug your cooker prior to our arrival. We are not trained or insured to work on Gas appliances or electrical appliances. We may be able to recommend a qualified workman to carry out the work if you need this.

It is the customers responsibility to keep access to the property clear. We need room to park the removal van(s) as close as possible so that we can safely carry out your removal.

Some people put up signs the night before the removal day or speak to neighbours to warn them of the impending removal. You could also put your own car outside to keep the space, or even an obstacle like a wheelie bin (local rules permitting of course).

In most cases the answer is no. We are not a self storage company, we keep our prices as low as possible by only offering traditional storage. However if you really need something out of storage, please contact us and we can discuss options.

Yes, we have 100% faith and trust in our employees, most of whom have been with us for years. We have had no reported losses of any valuable items involving our staff. We do recommend a common sense approach though, make sure small items are packed in a box of some kind so that they don’t fall out, also if something is of very high value we must be made aware of this for liability cover reasons.

Yes, it`s essential that your Fridge Freezer is fully defrosted and dried out before putting it in to storage. We do try to leave the doors slightly ajar whilst in storage.

If you have been given a fixed price for your removal then it may include boxes. The amount of boxes we supply free depends on how big your removal is. Please refer to your written quotation from us or give us a call for more info.

We can supply various sized boxes. The boxes we usually supply are our once used large boxes (when in stock, otherwise medium sized boxes).

Yes we do, all mattresses are placed in to protective bags, settees are also covered with plastic settee covers, as are chairs, rugs and cushions etc. We offer this as a free service to our storage customers.

Yes we always take note of what’s written on the box, including whether its NON stackable (i.e. fragile) and where it belongs. We also place all furniture in the rooms you request, even if it didn’t originally come from an upstairs room.